Personalized Candle Box

Policies

Privacy Policy

This policy explains what information we collect, how we use it, and your rights regarding your data.

Last updated: February 2026

Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our website.

Information you provide

When you submit a quote request or contact form, we collect the information you enter. This may include your name, email address, company or brand name, phone number, details about your packaging project, and any files you choose to upload. Providing this information is voluntary, though some fields are required to respond to your inquiry.

Information collected automatically

When you visit our website, we use third-party analytics and site performance tools that automatically collect certain information about your visit. This may include pages you view, how long you spend on them, how you navigate between them, and general interactions with page elements. This data is collected to help us understand how visitors use the site and where we can improve it. We do not use this data to personally identify visitors unless you have previously submitted a form on our site.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your quote requests and inquiries
  • To communicate with you about your order or project
  • To improve our website and the experience of future visitors
  • To understand which products and services are most relevant to our customers

We do not use your information for automated decision-making or profiling, and we do not send unsolicited marketing communications.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Information you submit through our forms is received directly by our team and used only to respond to your inquiry. The analytics tools we use may process anonymized or aggregated data about site traffic as part of their standard operation, but this does not involve sharing your personal details with any outside party.

We may disclose information if required by law or to protect the rights, property, or safety of our business or others.

Data Retention

We retain information submitted through our forms for as long as it is relevant to our business relationship with you. This allows us to reference past inquiries and maintain accurate records for ongoing or future orders. If you would like your information removed, you can contact us and we will handle your request.

Cookies and Tracking

Our website uses cookies and similar technologies to support analytics and site functionality. These are small files stored in your browser that help the tools we use operate correctly. You can disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we have collected about you, the right to request deletion of your information, and the right to opt out of the sale of your personal information. We do not sell personal information, so the opt-out right does not apply in our case.

To exercise any of your rights or to ask questions about your data, please contact us using the details below. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or want to make a request regarding your data, please reach out to us by email.

sales@personalizedcandlebox.com